Patient retention and call conversion starts with the first call. So why do we let our new front office team member answer the phone before they are properly trained?
Join us as Dana deals with the frustration of every office manager – training for the front office. You have the skills to give to your team and Dana will show you how customer service on the phone, or lack of, affects every part of your practice function. This course is for all office team members!
Dana Russell has been in dentistry since 1990. Having worked in all positions in a dental office, both general and specialty, Dana is well versed in how an office needs to function and the needs of those who work there.
With experience in clinical, management, and systematic implementation of treatment for OSA, Dana uses proven systems and protocols to tailor growth and office management to your individual needs. Each office has distinct variables that need attention and Dana has a unique ability to find the obstacles and turn them into opportunities while motivating your team members to be the best version of themselves.
Dana has been in dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Managers. Dana is a proud member of the Academy of Dental Management Consultants and is a customer service maniac!
Tri-Cities TN AADOM Chapter is a local chapter of the American Association of Dental Office Managers
Visit our website at www.tricitiestnaadom.org