Skytrax
Get Skytrax essential facts below. View Videos or join the Skytrax discussion. Add Skytrax to your PopFlock.com topic list for future reference or share this resource on social media.
Skytrax

The Skytrax logo

Skytrax (originally known as Inflight Research Services) is a United Kingdom-based consultancy which runs an airline and airport review and ranking site.[1] In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[2][3] Questions have also been raised about Skytrax' objectivity and methodology.

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[4][5] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[6] and World Airport Awards,[7] as well as the ranking for airlines and airports.

Doubts about objectivity

Skytrax claims on its website that it has no economic ties to the airlines and airports that are presented with Skytrax awards, which it says are based on votes by passengers. In fact any person may vote, one vote per IP address.[8] Skytrax provides remunerated consulting services to airlines and airports, and there are doubts as to whether this arrangement allows Skytrax to be objective in the awards that it issues, to wit:

In 2011, Skytrax's award of a 5-star rating to Hainan Airlines subsequent to a consulting project that it completed for the airline raised doubts about the objectivity of the award.[9]

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures as customer emails were deleted 24 hours after a review was submitted.[10] The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[2][3]

In 2014, Etihad stopped participating in Skytrax ratings.[11]

In 2015, news company Skift concluded that Skytrax had "wildly inflated" the number of persons participating in its annual survey.[12] Skift reported:[13]

The principal partner appears to be Skytrax's founder Edward Plaisted, whose background in aviation, or outside of aviation, is unknown. Skift has tried on more than one occasion to get insights from the Skytrax on its methodology, metrics, and business organization with no success. Questions answered by its press representative were later claimed to be off the record, and statements given for previous stories were asked to be retracted.

Skytrax' 2019 downgrading of Turkish Airlines to a three-star carrier, subsequent to its 2018 pulling out of Skytrax, elicited much criticism and accusations of dishonesty in the awards and doubts as to whether Skytrax actually uses the methodology that it states that it uses.[14] Similar criticism arose when Skytrax awarded Lufthansa an award for a future cabin interior in 2019, subsequent to a consulting project that it had completed for the airline.[15]

Awards

Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

Airline of the year

Year 1st 2nd 3rd
2001[16] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2002[16] United Arab Emirates Emirates Hong Kong Cathay Pacific Singapore Singapore Airlines
2003[17] Hong Kong Cathay Pacific[18] United Arab Emirates Emirates Singapore Singapore Airlines
2004[18] Singapore Singapore Airlines United Arab Emirates Emirates Hong Kong Cathay Pacific
2005[19] Hong Kong Cathay Pacific Australia Qantas United Arab Emirates Emirates
2006[16] United Kingdom British Airways Australia Qantas Hong Kong Cathay Pacific
2007[20] Singapore Singapore Airlines Thailand Thai Airways Hong Kong Cathay Pacific
2008[21] Singapore Singapore Airlines Hong Kong Cathay Pacific Australia Qantas
2009[22] Hong Kong Cathay Pacific Singapore Singapore Airlines South Korea Asiana Airlines
2010[23] South Korea Asiana Airlines Singapore Singapore Airlines Qatar Qatar Airways
2011[24] Qatar Qatar Airways Singapore Singapore Airlines South Korea Asiana Airlines
2012[25] Qatar Qatar Airways South Korea Asiana Airlines Singapore Singapore Airlines
2013[26] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2014[27] Hong Kong Cathay Pacific Qatar Qatar Airways Singapore Singapore Airlines
2015[28] Qatar Qatar Airways Singapore Singapore Airlines Hong Kong Cathay Pacific
2016[29] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2017[30] Qatar Qatar Airways Singapore Singapore Airlines Japan All Nippon Airways
2018[31] Singapore Singapore Airlines Qatar Qatar Airways Japan All Nippon Airways
2019[32] Qatar Qatar Airways Singapore Singapore Airlines Japan All Nippon Airways

Airport of the year

Year 1st 2nd 3rd
1999 Netherlands Amsterdam Airport Schiphol[33] None None
2000 Singapore Singapore Changi Airport[33] None None
2001[34] Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2002[35] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Australia Sydney Kingsford Smith International Airport
2003[36] Hong Kong Hong Kong International Airport[33] Singapore Singapore Changi Airport United Arab Emirates Dubai International Airport
2004[37] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol
2005[38] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2006[39] Singapore Singapore Changi Airport[33] Hong Kong Hong Kong International Airport Germany Munich Airport
2007[40] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2008[41] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2009[42] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2010[43] Singapore Singapore Changi Airport South Korea Incheon International Airport Hong Kong Hong Kong International Airport
2011[44] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2012[45] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2013[46] Singapore Singapore Changi Airport South Korea Incheon International Airport Netherlands Amsterdam Schiphol Airport
2014[47] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2015[48] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2016[49] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2017[50] Singapore Singapore Changi Airport Japan Tokyo International Airport South Korea Incheon International Airport
2018[51] Singapore Singapore Changi Airport South Korea Incheon International Airport Japan Tokyo International Airport
2019[52] Singapore Singapore Changi Airport Japan Tokyo International Airport South Korea Incheon International Airport

Airline rankings

The World's 5-Star Airlines

Skytrax currently certifies only its top 10 rated airlines with 5 stars

Sources:[53][54][55][56][57][58]

Airline Alliance Period
Japan All Nippon Airways Star Alliance 2013-present
South Korea Asiana Airlines Star Alliance 2007-present
Hong Kong Cathay Pacific Oneworld 2001-2002, 2004, 2006-present
Taiwan EVA Air Star Alliance 2016-present
Indonesia Garuda Indonesia SkyTeam 2014-present
China Hainan Airlines none 2010-present
Japan Japan Airlines Oneworld 2018-present
Germany Lufthansa Star Alliance 2017-present
Qatar Qatar Airways Oneworld 2006-present
Singapore Singapore Airlines Star Alliance 2001-2002, 2004, 2006-present
Former 5-Star airlines
Airline Alliance Period
Australia Ansett Australia Star Alliance 2001-2002
United Kingdom British Airways Oneworld 2001
United Arab Emirates Emirates none 2001
United Arab Emirates Etihad Airways none 2016-2019
India Kingfisher Airlines none 2008-2010
Malaysia Malaysia Airlines Oneworld 2001, 2005-2013

Airline with the Best Airport Services

Year 1st 2nd 3rd
2013[59] Japan All Nippon Airways South Korea Asiana Airlines South Korea Korean Air
2014[59] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2015[59] Japan All Nippon Airways Taiwan EVA Air Indonesia Garuda Indonesia
2016[59] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2017[59] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2018[59] Taiwan EVA Air Japan All Nippon Airways Hong Kong Cathay Pacific

Best Inflight Entertainment

Year 1st 2nd 3rd
2013[59] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2014[59] United Arab Emirates Emirates Singapore Singapore Airlines Turkey Turkish Airlines
2015[59] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2016[59] United Arab Emirates Emirates Singapore Singapore Airlines Qatar Qatar Airways
2017[59] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2018[59] United Arab Emirates Emirates Singapore Singapore Airlines Qatar Qatar Airways
2019[59] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines

Best Aircraft Cabin Cleanliness

Year 1st 2nd 3rd
2013[59] Japan All Nippon Airways South Korea Asiana Airlines South Korea Korean Air
2014[59] South Korea Asiana Airlines Japan All Nippon Airways Singapore Singapore Airlines
2015[59] Taiwan EVA Air Singapore Singapore Airlines Japan All Nippon Airways
2016[59] Hong Kong Cathay Pacific Taiwan EVA Air Japan All Nippon Airways
2017[59] Taiwan EVA Air Japan All Nippon Airways Japan Japan Airlines
2018[59] Japan All Nippon Airways Taiwan EVA Air South Korea Asiana Airlines

World's Best Regional Airlines (Short haul flight)

Year 1st 2nd 3rd
2013[59] Hong Kong Cathay Dragon (formerly Dragonair) Greece Aegean Airlines Thailand Bangkok Airways
2014[59] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) Greece Aegean Airlines
2015[59] Hong Kong Cathay Dragon (formerly Dragonair) Thailand Bangkok Airways Greece Aegean Airlines
2016[59] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) Hong Kong Hong Kong Airlines
2017[16] Thailand Bangkok Airways Hong Kong Hong Kong Airlines Hong Kong Cathay Dragon (formerly Dragonair)
2018[60] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) United States Alaska Airlines

World's Best Airline Alliance

Year 1st 2nd 3rd
2013[59] Oneworld Star Alliance SkyTeam
2014[59] Oneworld Star Alliance SkyTeam
2015[59] Oneworld Star Alliance SkyTeam
2016[59] Star Alliance Oneworld SkyTeam
2017[61] Star Alliance Oneworld SkyTeam
2018[62] Star Alliance Oneworld SkyTeam

Airport rankings

World's best airport terminals

Rank (2017)[63] Airport Terminal Image
1 Germany Munich - T2 Munich Airport T2 L5 restaurants.jpg
2 United Kingdom London-Heathrow - T5 Heathrow t5 front facade inside.jpg
3 Singapore Singapore - T3 Changi airport T3.jpg
4 United Kingdom London-Heathrow - T2 Heathrow T2 central overview.jpg
5 Spain Madrid - T4 Madrid barajas t4.JPG
6 Japan Tokyo-Haneda - Int'l Tokyo International Airport Terminal 2.jpg
7 France Paris-Charles de Gaulle - T2-M Paris-cdg-terminal.jpg
8 United Arab Emirates Dubai-International - T3 Arrivals hall in DXB Terminal 3 (3344510514).jpg
9 India Mumbai - T2 Mumbai 03-2016 114 Airport international terminal interior.jpg
10 China Shanghai-Hongqiao - T2 201604 check-in area at SHA T2.JPG

World's 5-Star Airports

Source:[64]

World's best international airports by passenger numbers

50 million+ passengers

Year 1st 2nd 3rd
2013[59] Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol Hong Kong Hong Kong International Airport
2014[59] Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport Netherlands Amsterdam Airport Schiphol
2015[59] Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport Japan Tokyo International Airport
2016[59] Singapore Singapore Changi Airport Japan Tokyo International Airport Hong Kong Hong Kong International Airport

World's Best Transit Airports

Year 1st 2nd 3rd
2013[59] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2014[59] South Korea Incheon International Airport Singapore Singapore Changi Airport Japan Narita International Airport
2015[59] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2016[59] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2017[59] Japan Haneda Airport South Korea Incheon International Airport Japan Ch?bu Centrair International Airport
2018[59] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport

World's Cleanest Airports

Year 1st 2nd 3rd
2013[59] Japan Haneda International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2014[59] Japan Haneda International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2015[59] South Korea Incheon International Airport Japan Haneda International Airport Japan Ch?bu Centrair International Airport
2016[59] Japan Haneda International Airport Japan Ch?bu Centrair International Airport South Korea Incheon International Airport

World's Best Airport Baggage Delivery

Year 1st 2nd 3rd
2013[59] Switzerland Zürich Airport China Beijing Capital International Airport Japan Tokyo International Airport
2014[59] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2015[59] Japan Kansai International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2016[59] Japan Kansai International Airport Japan Tokyo International Airport Singapore Singapore Changi Airport

References

  1. ^ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 2015.
  2. ^ a b "ASA Ruling on Skytrax Research". asa.org.uk.
  3. ^ a b Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 2019.
  4. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67-71. ISBN 0-7546-4725-0.
  5. ^ "Skytrax rates the world's best".
  6. ^ World Airline Awards
  7. ^ World Airport Awards
  8. ^ Survey information, Skytrax website
  9. ^ http://simpliflying.com/2011/why-skytrax-is-dead-plus-7-insights-into-the-future-of-airline-brand-ratings/
  10. ^ "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 2019.
  11. ^ https://www.ausbt.com.au/etihad-airways-withdraws-from-skytrax Chris Chamberlin, "Etihad Airways withdraws from Skytrax", Australian Business Traveler, June 8, 2014]
  12. ^ https://www.paddleyourownkanoo.com/2018/02/16/inside-strange-world-skytrax-aviation-rating-organization-probably-shouldnt-trust/#.XR0NlS2ZPUI
  13. ^ "Understanding the players during airline and airport awards season", Skift, March 2015
  14. ^ "Outrageous: Turkish Airlines Downgraded To Skytrax 3-Star Airline", One Mile at a Time, May 11, 2019
  15. ^ https://onemileatatime.com/turkish-airlines-skytrax/
  16. ^ a b c d "Archived copy". Archived from the original on 31 May 2010. Retrieved 2013.CS1 maint: archived copy as title (link)
  17. ^ "Cathay named Airline of the Year". Contineo Media. Archived from the original on 5 February 2013. Retrieved 2012.
  18. ^ a b "The winning edge". Retrieved 2015.
  19. ^ Airline of the Year 2005
  20. ^ Airline of the Year 2007 Archived 24 July 2007 at the Wayback Machine
  21. ^ Airline of the Year 2008 Archived 11 August 2008 at the Wayback Machine
  22. ^ Airline of the Year 2009 Archived 9 June 2009 at the Wayback Machine
  23. ^ Airline of the Year 2010 Archived 4 June 2011 at the Wayback Machine
  24. ^ Airline of the Year 2011 Archived 26 June 2011 at the Wayback Machine
  25. ^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Archived from the original on 11 December 2012. Retrieved 2012.
  26. ^ "Top 10 airlines". Retrieved 2014.
  27. ^ Airline of the Year 2014 Archived 24 June 2015 at the Wayback Machine
  28. ^ "World's Best Airlines". Retrieved 2015.
  29. ^ "World's Best Airlines". Retrieved 2016.
  30. ^ "World's Best Airlines". Retrieved 2017.
  31. ^ "World's Best Airlines". Retrieved 2018.
  32. ^ "World's Best Airlines". Retrieved 2019.
  33. ^ a b c d Previous Winners : Airport Of The Year Archived 7 September 2008 at the Wayback Machine
  34. ^ "Survey Lists HK Int'l Airport As World's Best Airport 2001". people.com.cn.
  35. ^ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Retrieved 2015.
  36. ^ "Hong Kong honoured as the world's Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 2012.
  37. ^ HKIA wins top accolades
  38. ^ Airport of the Year 2005
  39. ^ Airport of the Year 2006 Archived 31 December 2006 at the Wayback Machine
  40. ^ Airport of the Year 2007 Archived 29 August 2009 at the Wayback Machine
  41. ^ Airport of the Year 2008 Archived 12 February 2010 at the Wayback Machine
  42. ^ Airport of the Year 2009 Archived 5 August 2013 at the Wayback Machine
  43. ^ Airport of the Year 2010 Archived 29 November 2010 at the Wayback Machine
  44. ^ Airport of the Year 2011 Archived 30 July 2013 at the Wayback Machine
  45. ^ [1]
  46. ^ [2]
  47. ^ [3]
  48. ^ [4]
  49. ^ [5]
  50. ^ [6]
  51. ^ [7]
  52. ^ [8]
  53. ^ "The world's 5 Star Airlines". SKYTRAX.
  54. ^ http://www.nzherald.co.nz/opinion/news/article.cfm?c_id=466&objectid=10370050
  55. ^ Kaur, Karamjit (9 January 2004). "Changi named world's best airport; It wins 18 top awards from industry organisations, magazines; SIA shares top honours as best airline". The Straits Times (Singapore).
  56. ^ Williams, Geoffrey (23 March 2002). "Airline of the Year; No. 1 in the skies". The Advertiser.
  57. ^ https://beta.theglobeandmail.com/life/travel/frequent-fliers-rate-the-airlines/article761851/
  58. ^ HighBeam
  59. ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab ac ad ae af ag ah ai aj ak al am an ao ap aq ar as http://www.worldairportawards.com/
  60. ^ "World's Best Regional Airlines 2018". worldairlineawards.com. Retrieved 2018.
  61. ^ "The World's Best Airline Alliance in 2017". www.worldairlineawards.com.
  62. ^ "The World's Best Airline Alliance in 2018". www.worldairlineawards.com.
  63. ^ "World's Best Airport Terminals".
  64. ^ "The world's 5 Star Airports". SKYTRAX.
  65. ^ " ? ? ? ? Skytrax". cityporter.ru. 12 February 2019.

External links


  This article uses material from the Wikipedia page available here. It is released under the Creative Commons Attribution-Share-Alike License 3.0.

Skytrax
 



 



 
Music Scenes